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It's getting easier to buy an annuity.
Many financial-services experts applaud the trend as
investors are increasingly left on their own to manage their nest eggs.
But others advise caution, saying that along with easy access to these
sometimes-complex investment vehicles must come educational efforts and
access to guidance.
From purchasing an annuity online to buying units of
an annuity through a 401(k) plan via automatic payments, getting one of
these insurance contracts -- which guarantee a steady stream of income
-- has become almost as easy as buying a stock or a mutual fund.
And buying an annuity is likely to become even easier
in coming months. Fidelity Investments has allowed customers since
December to open a Fidelity Personal Retirement Annuity, a tax-deferred
variable annuity, online. The company says that its online offering is
one of the industry's first such tools and that it has had solid
performance so far, though it declined to say how many contracts have
been purchased. Fidelity also plans to make it possible for investors
to purchase online an annuity with a guaranteed minimum withdrawal
benefit.
Vanguard Group allows clients to fill out applications
for annuities online, but they must then be printed, signed and mailed.
Permitting clients to complete an annuity transaction online is
something that the fund company will look into, though not in the short
term, said Patti Colby of Vanguard's annuity and insurance services
department.
TIAA-CREF will consider permitting clients to open
annuities online "based on client demand and the medium's ability to
help clients in a comprehensive way," spokesman Chad Peterson said.
In addition, insurers are increasingly offering
annuities tailored specifically for 401(k) plans, some of which permit
an investor to dollar-cost average into an annuity by making small
purchases over a long period of time, just as they purchase mutual
funds.
Moshe Milevsky, a finance professor at Toronto's York University, said he is bullish on the trend.
"If you can buy your mutual funds online, and if you
can buy complicated exotic options online and you can buy and sell
currencies online, why can't you do it with an annuity?" Mr. Milevsky
said. "Some of these things are infinitely more complex than a basic
garden-variety annuity."
Those who are comfortable making the transaction
online shouldn't be forced to go to an intermediary, he said. "The
cheaper we can make it for them, the better."
Some caution that the process of purchasing annuities
-- some of which can be extraordinarily complex and have been
criticized for high fees and suitability issues -- must come with
proper support and checks. It is important, for example, to ensure that
an annuity contract is suitable for an investor no matter how it is
being purchased, they say.
"I think it's an awful idea to buy an annuity online,"
said Matthew Tuttle, a financial planner in Stamford, Conn. Annuities
have "many complexities and moving parts," so investors may need help
making decisions.
"Ease of getting the things is great as long as it's
combined with education," Mr. Tuttle said. "I think it's dangerous if
no one can explain to me what this is. You need to know what you're
getting and how it fits in with what you're already doing."
He noted that annuity purchasers face some complex
decisions, and that in many cases it pays to shop around for the best
rate. "If I'm married, can I get the best price by purchasing an
annuity just for my lifetime?" he said. "If I die in a year, my wife
gets nothing. It really helps to have someone sitting there explaining
that to you."
Fidelity's online application evaluates the
suitability of an annuity to a particular customer with a few questions
about the customer's existing annuities, financial situation and risk
tolerance.
Mr. Milevsky said good business practice dictates that
next to the online annuity application there be a "very big 'Click
Here, and you will be connected to customer support.'" In addition, he
said, educational information should be available online.
Fidelity offers online educational materials and
videos on annuities, and an 800 number that for more customer support
is displayed prominently throughout the annuity application process.
Fidelity Personal Retirement Annuity is a very simple
annuity without complicated riders, and clients may choose to create
their own portfolio of investments or to have Fidelity manage their
investment options, said Joan Bloom, senior vice president of marketing
and product management in Fidelity Investments Life Insurance Co.
Still, to some clients it "can appear to be a little bit complex"
because it has suitability requirements, so Fidelity offers the option
to save their online application at any point and request the help of a
representative.
Write to Daisy Maxey at daisy.maxey@dowjones.com
By DAISY MAXEY -March 11, 2008; Wall Street Journal , Page D4
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